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Policies
Disclaimers
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Rapid Eye Technology is intended to complement rather than
substitute for proper medical or psychological care. RET techniques
and processes are tools for personal growth and as such are
not intended for the treatment or diagnosis of any medical or
psychological condition. If you are suffering from a medical
or psychological condition of any kind seek out the advice of
a qualified and licensed medical or psychological professional.
We make every effort to ensure that the prices listed on our
website are accurate. The Rapid Eye Institute will not be held
liable for any typographical errors or prices listed in error.
Prices, policies, and offers subject to change without notice.
Shipping and Handling Charges
- The cost of any shipping and handling charges that were applied
to the order are non-refundable.
Refusal of Delivery
- Any order shipped by us, refused upon delivery, unopened by
the recipient and returned to us by the shipping service are
subject to our restocking fee (see below). In the case
of the RET course, a full refund minus registration and shipping/handling
fees will apply.
Non-refundable Fees
- Registration fees and shipping/handling fees are non-refundable.
Cancellations
- Orders placed and paid for by credit card on week days (Monday
through Friday) and subsequently cancelled before 5 p.m. Pacific
Time of the same day, will receive a full refund. To cancel
an order on the same day, you must speak to someone in person
at the Rapid Eye Institute (503-399-1181). Messages for cancellation
will not be accepted.
Special Arrangements
- Any special arrangements, such as scholarships, grants, or
other financial contracts made with the Rapid Eye Institute
will be dealt with according to the specific provisions made
for such special arrangements.
Ordering Options
- The Rapid Eye Institute offers the following ordering options:
- Online shopping cart - simply click on each item you want
to purchase to place it in your shopping cart. At checkout,
you will see all your items in one order. Complete the checkout
process and you will receive a confirmation email.
- Mail using our order form
- simply print out the form, fill it out, and mail it with your
credit card info or money order (please make money orders payable
to Rapid Eye Institute).
- Call in your order to 503-399-1181 - using your credit card.
- We do not offer options for cash, personal checks, or email
orders.
Return Policy
- Please be sure of your purchase selection before placing your
order.
- Course materials are not returnable.
- All returned products (except course materials) must be returned
in their original packaging in "as new" condition.
A 20% restocking fee applies to all products returned for reasons
other than defects.
In order to ensure proper credit, all returns must be accompanied
by a Return Authorization Form (RAF). To obtain an RAF form
and to receive instructions as to where to send your return,
please click here.
Defective Materials
- Mechanically defective DVDs, and CDs may be exchanged for
the SAME TITLE ONLY WITHIN 60 DAYS OF PURCHASE. DVDs, CDs, or
books may NOT be returned for reasons based on content. Books
will be exchanged only if damaged in shipping and only for the
same title. Exchanges will be made ONLY upon receipt by us of
the defective merchandise. We can not be responsible for return
shipping cost.
Please contact us right away if you receive a defective item.
Please note that you must return all faulty merchandise within
3 business days of arrival. Please call 503-399-1181 for details.
- Items for return must be sent to:
The Rapid Eye Institute
581 Lancaster Dr SE Suite 270
Salem, OR, USA
Sales Tax
- Rapid Eye Institute orders shipped to any location in the
US are not subject to sales tax. Various tariffs may apply to
shipments to countries outside the USA and are the responsibility
of the purchaser.
Our Commitment To Privacy
- Your privacy is important to us. To better protect your privacy
we provide this notice explaining our online information practices
and the choices you can make about the way your information
is collected and used. To make this notice easy to find, we
make it available on our homepage and at every point where personally
identifiable information may be requested.
Secure Ordering
- We know you want secure online ordering. That's why the Rapid
Eye Institute uses Secure Socket Layers (SSL), an advanced encryption
technology that protects your credit card information. SSL encrypts
all ordering information, including your name, address and credit
card number, so no one can read it in transit. When you place
an order with the Rapid Eye Institute, your credit card information
is captured and stored securely on secure servers.
The Information We Collect:
- This notice applies to all information collected or submitted
on the Rapid Eye Institute websites. On some pages, you can
order products, make requests, and register to receive materials.
The types of personal information collected at these pages are:
- Name
Address
Email address
Phone number
Credit/Debit Card Information, etc.
- On some pages, you can submit information about other people.
For example, if you order a gift online and want it sent directly
to the recipient, you will need to submit the recipient's address.
In this circumstance, the types of personal information collected
are:
- Name
Address
Phone Number, etc.
The Way We Use Information:
- We use the information you provide about yourself when placing
an order only to complete that order. We do not share this information
with outside parties except to the extent necessary to complete
that order - such as the shipping company. We have scrutinized
these outside parties to ensure they, too, have policies in
place to protect your privacy.
- We use the information you provide about someone else when
placing an order only to ship the product and to confirm delivery.
We do not share this information with outside parties except
to the extent necessary to complete that order as stated above.
- We use return email addresses to answer the email we receive.
Such addresses are not used for any other purpose and are not
shared with outside parties.
- We use data collected in course registrations, online surveys,
contests, and other necessary data acquisition projects for
the specific purposes outlined in such projects and safeguard
your sensitive identity information from outside sources except
as they apply directly to the purposes of the project for which
such information was collected. For example, we may need to
share personal identifiable information with a governmental
agency to secure funding for RET sessions and training for certain
qualifying individuals and groups.
- We will not sell your personally identifiable information
to anyone. We safeguard records in accordance with provisions
of Public Law 104-191, dated Aug. 21, 1996.
- Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones
described above without also providing you an opportunity to
opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
- To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place
appropriate physical, electronic, and managerial procedures
to safeguard and secure the information we collect online. Such
procedures are outlined in Public Law 104-191, dated Aug. 21,
1996.
Our Commitment To Children's Privacy
- Protecting the privacy of the very young is especially important.
For that reason, we never collect or maintain information at
our website from those we actually know are under 13, and no
part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
- You can access all your personally identifiable information
that we collect online and maintain by sending us an email using
the email address we have on file requesting such information.
We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows the
error. To protect your privacy and security, we will also take
reasonable steps to verify your identity before granting access
or making corrections.
How To Contact Us
- Should you have other questions or concerns about these privacy
policies, please contact us.
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Rapid Eye Technology
